FAQ
How Can We Help You?
You’ll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. Please be aware that the processing can take up to 2-3 days. If you have purchased an article that has to be produced e.g. (Production time up to 5 days) the processing can can be increased by optional 5 days.
You’ll receive an email once your order has shipped titled “Your order is on the way”, containing your tracking link. Alternatively, you can log into your RHSM Account and track your order!
ALREADY HAVE A RHSM ACCOUNT?
Log into your Account
Check the fulfilment status for your order.
If the order has been fulfilled, select the order
Click on the tracking link to be directed to your tracking
Alternatively, you can use the link provided in your shipping confirmation email.
WHAT IF MY TRACKING HASN’T
UPDATED?
No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.
In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.
If you’ve realised that you’ve entered an incorrect or incomplete address, please contact us ASAP.
If your tracking hasn’t updated in a few days, don’t panic, your order should still be on the way to you. However, if your tracking hasn’t updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.
I THINK MY ORDER IS WRONG AS IT ONLY CONTAIN SOME OF MY ITEMS?
We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;
-Check your shipping confirmation email titled “Your order is on the way” to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remainder of the items in your order will arrive shortly afterwards.
-The item(s) missing may have been out of stock – it’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
MY ORDER HAS ARRIVED BUT IT’S WRONG/DAMAGED
In the unlikely event you’re missing an item, your order is damaged, or you’ve receive a wrong item/order, please contact us with the following information and we’ll get it sorted;
Your order number
The name of the item you didn’t receive
A photo and the name of the item you have received (if the wrong item)
FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.
When goods are imported into a different country or customs territory, there can be a charge applied called ‘Customs Duty’ that is charged by the local customs authority where the goods are being imported into.
If Customs Duty is required by your territory, you’ll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
DO I NEED TO PAY CUSTOMS DUTY FEES AT RHSM?
You don’t need to pay customs fees when we have to deliver within the EU (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.) For all other locations, you may face customs charges issued by your local customs authority. Please see below for further information.
WHAT IF I DON’T PAY THE CUSTOMS DUTY?
If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to RHSM before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.
CAN I MAKE A CHANGE TO MY ORDER?
Unfortunately, we’re unable to make any changes to your order once you’ve hit ‘Place Order’ at checkout, this includes:
Changing the item or size
Delivery/billing address
Adding/removing items to your order
Shipping method
However, there is the posibillity to get in touch with us asap to cancel your order before it has been shipped.
Once the order has been shipped it can’t be cancelled, however you can return/exchange the items once delivered.
I THINK MY ADDRESS IS WRONG ON MY ORDER?
Input the incorrect address at checkout… Sadly, we can’t change an address with the courier once the order is shipped, however it may be possible to update your delivery preferences with the courier by contacting them directly.
If for any reason your order can’t be delivered, the courier will return it to us and you’ll receive an automatic refund with the shipping costs being deducted once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.
If your order hasn’t shipped yet, please contact us ASAP and if it is possible we will change the delivery address on the shipment label.
If your order has shipped, please contact the courier directly ASAP as they may be able to help.
Important to know… If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we’re not liable to refund/replace this order.
Sample cancellation form
To make a return, send us the following information via email
( Please fill out this form and send it back vis e-mail or post)
– To RHSM – Janis Jemeljanovs, Am Steinfelder Redder 5a, 23843 Bad Oldesloe, Germany, [email protected]
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date(s)
(*) Delete where not applicable
-We’ll need your ORDER NUMBER, e.g #20045
Please be aware:
-It can take UP TO 28 DAYS for your order to be returned back to our warehouse.
-It can then take up to a further 5 days from the date we receive your order back to our warehouse, for your order to be refunded.
-Once your refund is processed, it may take up to 5 days for it to clear with your bank.
-Please note if you opt for an EXCHANGE, stock is not immediately reserved and it is possible that the item/s that you requested are no longer available when you mail your package. If this is the case, you will be refunded for the item/s back to your original payment method and an email confirmation sent to you.
In the unlikely event you’ve received a faulty item, check out our ‘Received a faulty item?’ page.
Please don’t return any damaged or incorrectly delivered goods unless you’re told to by a member of our support team. If you do this, it will delay us resolving your issue.
Any unwanted product must be returned within 30 days from when your RHSM order is delivered.
WHAT ITEMS CAN I RETURN? We get it – sometimes something just doesn’t work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:
If an item is marked as ‘Final Sale’, this item is non-returnable.
Personalised items can’t be returned.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return.
WHEN WILL I GET MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. GOOD TO KNOWS…
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?
Returns registered separately can’t be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately! Please retain any proof of return postage receipts and tracking number as we may need to view these as part of your return. If you’ve already sent back multiple returns in one package, let us know so we can look into this for you.
DO YOU OFFER EXCHANGES?
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at [email protected] or contact us via store chat.
You are responsible for the cost of returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Exchanges can only be made for a different size of the same item, not a completely different item.
If you opt for an exchange, we’re unable to ship out your chosen item until the item you’re returning is scanned in at our warehouse. This means we’re unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we’re unable to process an exchange, you’ll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs, without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to RHSM – Sports Janis Jemeljanovs (Am Steinfelder Redder 5a, 23843 Bad Oldesloe, Germany) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Right of withdrawal
You have the right to cancel this contract within thirty days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (RHSM – Janis Jemeljanovs, Salinenstr. 33, 23843 Bad Oldesloe, Germany, [email protected], phone: +49157588526) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Received your latest RHSM ‘fits but something’s not quite right? No problem!*
Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead.
The exchange must be made within 30 days of receiving your order!
IS AN EXCHANGE GUARANTEED ONCE OPTED FOR?
In short, no. If you opt for an exchange, stock isn’t immediately reserved and it’s possible that the item(s) requested are no longer available when processed. If this is the case, you’ll be refunded for the item(s) back to your original payment method and we’ll send you an email to confirm this.
Still want the item but it’s currently out of stock?
Go to the item and click on “Notify When Available” and you will receive an email once we have restocked.
HOW LONG DOES IT TAKE TO RECEIVE AN EXCHANGE?
Once your parcel has been delivered back to our warehouse, we aim to have your return processed within 7 days.
To receive an exchange, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to have it exchanged. All items are inspected on return.
If your exchange is approved, we’ll usually get this dispatched out to you within 2-3 days and we’ll be in touch shortly after via email with your new tracking link.
If you haven’t received an email to confirm your exchange within 7 days, let us know and we’ll have a look into this for you – Remember to check your junk/spam.
WHY HAVE I NOT RECEIVED MY REFUND?
If you’ve sent back your return but you’re still waiting on your refund, we know it sucks, but this can be due to a few different reasons…
Depending on the country you’re from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.
HOW CAN I CHECK THE STATUS OF MY RETURN?
In the first instance we’d advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it’s been ‘Returned’, ‘Delivered’, ‘Returned To Warehouse’ or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 7 days. Sit tight, and we’ll be in touch via email once the return has been processed to confirm your refund. Once processed, your refund can take 5 days to appear in your account, once released by your bank.
HOW LONG DOES IT TAKE FOR RETURNS TO BE REFUNDED? You can check your country’s specific returns timeframe via our How Do I Return My Items Page and if your return tracking has not received an update within the timeframe specified, feel free to get in touch with us! Please include in your message:
Proof of return postage (e.g a photo of your receipt)
Your order number (e.g #UK123456)
A member of the team will then get back to you as soon as we can!
We’re sorry if you’ve received a faulty item!
Unfortunately, we’re only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we’d recommend contacting them directly.
If you’ve purchased your item from our official web store, send us a message and we’ll look into this for you. Please send our Customer Support Team:
Your name and email address
Order number (e.g #UK123456)
Item name/description (if known)
Photos that show:
1. The fault as clearly as possible 2. Full-length photo of the item 3. The RHSM logo and label
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.
WHAT DISCOUNTS ARE AVAILABLE AT RHSM?
At RHSM we understand the importance of offering our valued customers exclusive discounts and special offers to enhance their shopping experience. We periodically provide discounts and promotions on a variety of products. These discounts can vary in terms of product categories, percentages, and promotional periods, ensuring there’s something for everyone.
HOW CAN I STAY INFORMED ABOUT THE LATEST DISCOUNTS?
To make sure you never miss out on our exciting discounts and offers, here are two convenient ways to stay updated:
a. Follow us on Instagram: We regularly post updates, promotions, and announcements on our Instagram account. By following us @rhsm.movement , you’ll be among the first to know about our latest discounts and promotions. Don’t forget to turn on post notifications to stay even more in the loop.
b. Visit our website: Another great way to stay informed about our discounts is by checking our website www.racing-heart-steady-mind.com regularly. We update our website with the latest promotions and discounts, ensuring you have easy access to all the information you need to make the most of your shopping experience.
ARE DISCOUNTS AVAILABLE ALL YEAR ROUND?
Discounts are not available all year-round but are offered periodically throughout the year. To keep up with our latest discount offerings, we recommend following us on Instagram and checking our website regularly. This way, you can take advantage of our special deals when they become available.
We appreciate your loyalty and look forward to providing you with exceptional products and great savings. Thank you for choosing RHMS for your calithenics and street workout needs!
CAN I USE AN ATHLETE DISCOUNT CODE? All our RHSM athletes have a unique discount code that gives you 10% off full priced items! Support your favourite athlete and score a discount on your order… Win win!
To get a code;
Head to your favourite RHSM athletes social media channels
Obtain their code
Enter the code at checkout to get 10% off your order
MY DISCOUNT CODE ISN’T WORKING? Have a discount code that’s not working when entering at checkout? Here’s a few troubleshooting tips:
Are you logged in on your RHSM Account? Codes may be linked to your email address. If we’ve sent you a discount code via email, you may need to be logged in to our website using the same email address to be able to redeem your code.
Is your code still valid? Some discount codes have expiry dates, so it’s always worth checking where you got the code from to see if it’s still valid when trying to check out.
Do you have sale items in your basket? Discount codes aren’t generally applicable during sale so why not keep hold of your code to use on your next order!
Are you inputting the code correctly? Codes may be case sensitive so it’s worth double checking if your code is UPPERCASE or lowercase.
Is that a ‘0’ or an ‘O’? As easy as it sounds, this can be a difficult one to spot! Check your code for the correct use of letters and numbers.
If you’re still having trouble using a discount code, send us a message and one of our agents will do their best to help.
Please note, we’re unable to apply a discount to an order that’s already been placed.
REFUNDS WHEN USING A DISCOUNT CODE
Any discount codes used with an order will be split evenly between items as a percentage. So when a refund is processed, you will receive the discounted price as a refund. GOOD TO KNOWS…
Only one discount code can be used at checkout.
All discount codes are excluded from being used on e-gift cards.
Discount codes may not be able to be used in addition to any current promotions and we’re unable to apply any codes once your payment has been accepted, so don’t forget to add the discount before checking out.
HOW DO I PURCHASE A RHSM E-GIFT CARD?
You can purchase an e-gift card via the accessories page on the RHSM website. E-gift cards purchased online are not physically shipped, you will receive a confirmation email containing your Gift Card code.
HOW LONG IS A GIFT CARD VALID FOR?
Our gift cards are valid for 3 years
DO I HAVE TO USE THE FULL AMOUNT IN ONE ORDER?
No – The amount you spend will simply be deducted from your Gift Card credit. You can then use any remaining balance on a new order you place with us.
CAN I USE A GIFT CARD DURING A SALE OR PROMOTION?
Yes, go for it! A gift card can be used as a form of payment at any time.
CAN I USE A GIFT CARD & MAKE A CARD PAYMENT ON THE SAME ORDER?
Yes – You’re able to split your payment part gift card, part credit/debit card on an order. The full available balance of the gift card will be deducted from your order total and then any remaining amount can be paid using your other chosen method of payment.
CAN I USE A DISCOUNT CODE WHEN PURCHASING A GIFT CARD?
Unfortunately not. We’re not able to deduct the discount amount from the price of a gift card. If your order has more items than just the gift card, the discount amount will be taken off these items, but not the price of the gift card.
I PLACED AN ORDER USING MY GIFT CARD AND NOW WANT TO MAKE A RETURN
Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.
CAN I BUY A GIFT CARD ONLINE FOR SOMEONE ELSE?
Yes! Place the order using your details (name, & email address) and forward the e-Gift Card confirmation email to them or when buying a Gift Card click on “Purchase for someone else” and enter their email.
Alternatively, you can print off the code and give it to them this way.
Please advise them to KEEP HOLD OF THE GIFT CARD CODE, just in case they need to return anything as the refund will go back onto the gift card balance.
HOW DO I CHECK MY GIFT CARD BALANCE? We can help with that! All you need to do is send us your;
Full Name
Email Address used to purchase the gift card
Order Number
One of our super helpful agents can then check this for you.
WHY AM I RECEIVING AN ERROR WHEN TRYING TO PURCHASE?
Receiving an error code when trying to pay? We know it´s painful. In fact, it’s almost as annoying as standing at your front door after a long day at work and trying to unlock with the wrong key.
On rare occasions, when trying to place an order you may get an error code. This is most likely relating to a payment issue, however they’re not as scary as they may sound as they’re usually just errors with your bank card/provider.
Please try again later or contact your bank for help.
WHY HAVE I BEEN CHARGED EXTRA?
If you’re shopping from outside the Germany, there’s a small chance you could be charged an International Banking fee by your bank (not RHSM). Unfortunately, there’s nothing we can do to remove International Banking Charges at RHSM; trust us, we would if we could!
These charges (usually between 2-3%) are very occasionally added to orders where a person’s bank is registered in a country where RHSM isn’t registered. Most banks will allow this kind of transaction without charge, but unfortunately not all!
If you’re unsure about any additional charges or payment errors, it’s worth double checking with your bank provider directly.
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CAN I GET A PRICE ADJUSTMENT ON AN ITEM I’VE ALREADY PURCHASED?
As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. This does mean that items can change price after you’ve purchased them.
There are a few factors that would cause a price to be amended, such as:
Foreign exchange rates
Increased costs in our supply chain (supplier or freight based)
Improved product quality, features or hardware
A shift in market price points
Sales or Promotions
Unfortunately, we’re unable to adjust any prices or offer a refund or credit for the difference in price once an order has been placed.
Sadly, we’re also unable to retrospectively apply a discount code or gift card to an order that’s already been placed.
We’re always moving forwards to ensure our products improve whilst sitting at an accessible price point, without compromising our quality standards – We appreciate your understanding!
WHY SHOULD I GET A RHSM ACCOUNT?
It’s more of a question of why wouldn’t you! An Account is easy create and allows you to access your account details and order history, start a return and edit your saved addresses for faster checkout!
HOW DO I CREATE AN ACCOUNT?
That’s easy! 1. Hit the ‘My Account’ button 2. Select the ‘Create An Account’ link 3. Fill in the relevant fields and click ‘Create Account’
You can then sign into your account under the My Account section anytime to see your account details, order history and much more. *Please note that placing an order doesn’t automatically create an account.
I CAN’T LOG INTO MY ACCOUNT?
Getting an error message when logging into your account? Or maybe you forgot your password just like you forgot your headphones on a training day? Yeah, we feel your pain. There are a few things you can do to solve the issue;
Check you’re using the same email address you used to sign up
Have you just forgotten your password? You can reset it by clicking on “Forgot the password”.
Please note that we’re unable to amend the email address on your account, therefore, if for any reason you wish to change your email address, you’ll need to create a new account following the steps above. If following the steps above doesn’t help, send us a message and we’ll look into it for you!
WANT TO DELETE YOUR RHSM ACCOUNT? NO PROBLEM!
If you want to delete your RHSM account, just click the ‘DELETE MY ACCOUNT’ in your settings after logging in.
It can take up to 30 days to process your request, but please be aware that once this request has been made you may lose access to your account immediately.
DELETING YOUR ACCOUNT MEANS:
You will not be able to log into your account on the RHSM Website
All order history from the RHSM Website (if you’ve shopped with us previously) will be deleted.
DELETING YOUR ACCOUNT DOES NOT MEAN:
That we will delete all of the information we hold about you. We wanted to make sure that you understand that the right of deletion is not an absolute right; this means that even where you have asked us to delete your personal information, we may need to keep it for the following reasons:
where your information is still necessary for the purposes for which we collected it, for example we need it to comply with our contractual obligations to you relating to the purchase of our products;
we must keep it so that we can comply with our legal obligations, for example information relating to your purchases must be kept so that we are able to comply with our statutory audit requirements and for tax purposes, and we will need to keep some of your information to demonstrate our compliance with our legal obligations in relation to this request; or
we need it to establish, exercise or defend legal claims.
CLOTHING CARE AND WASHING INSTRUCTIONS
We think there’s only one thing worse than leaving your headphones at home on a training day, and that’s not caring for your new ‘fits, so we’ve put together a few helpful tips to care for your favourite workout ‘fits.
READ THE CARE LABEL
From t-shirts and pants to hoodies and wrist wraps, we’d always recommend reading the care label on your new items before washing them. It seems like an easy one, but doing this first will help you avoid any washing, drying or ironing errors at the wrong setting. So read the care label and make sure you understand those symbols, too!
WASH YOUR CLOTHES INSIDE OUT
We’re just being honest here – sweat, dead skin cells and bacteria accumulate on the inside of your garments, which can cause it to develop a bad odor. By washing your clothes inside out though, will ensure a more thorough clean – that’s a win!
WASH AT LOW OR COLD TEMPERATURES
We’re preaching and we’re ok with that – Washing on too high a heat can waste a lot of energy, so save that energy to hit your next PB and wash your sportswear at 30°C or below where you can.
AVOID THE TUMBLE DRYER All that heat and agitation from tumble drying will shorten the lifespan of your sportswear and we don’t want that! Wherever possible, air dry those ‘fits to preserve their elasticity, logos, and prints for longer. Air drying will also save energy and greenhouse gas emissions, so you can do your bit for the environment when caring for your ‘fits.
LONGER CLOTHING LIFESPAN
Use all of the tips from above. Additionally to increase the lifespan do not bleach and do not dry clean as both might damage the prints and decrease their longevity. If you iron your clothing do it on low temperature and from inside out.
We can’t always give a heads up about when products will be restocking as it’s always subject to change. However, we do have a back in stock function on selected product pages, so we can notify you when they’re restocked.
GET NOTIFIED ABOUT RESTOCKS
1. Select the item you’re interested in 2. Select the ‘SIZE OUT OF STOCK?’ link on the product pages (below the item sizes section) 3. Enter your email address 4. Hit the ‘NOTIFY ME’ button on the size you’re interested in to be notified as soon as it’s available – simple!
We’d also recommend close eye on our social media, blog, and sign-up to emails at the bottom of our homepage.
CAN’T SEE A ‘SIZE OUT OF STOCK’ LINK?
If the ‘size out of stock’ link is not displaying on the product you’re viewing, this unfortunately means it’s because that particular item isn’t planned to be restocked. Do keep your eyes peeled though, because we’ve got some great new ‘fits landing all the time!
Sustainability is not a cultural trend, a political sentiment or another box to tick. IT IS A DUTY.
We know we’re not as good as we can or want to be. But we will be better. We will do better. Because our planet doesn’t have time for empty words, and neither do we.
Sustainability can be complicated, and it can mean a lot of different things to different people. For Gymshark, it means 3 things;
OUR PLANET, OUR PEOPLE, WEAR MORE, WASTE LESS. So, what are we doing…
At our company, we believe that every small step counts towards making the world a better place. That’s why we strive to create a positive impact on the world with every order we receive. We know that it may seem like a small gesture, but we firmly believe that even the smallest actions can lead to big changes.
NO PLASTIC PACKAGING
At our company, we take sustainability seriously, and that’s why we have made the conscious decision to send our clothing without any plastic packaging. By doing so, we not only reduce our carbon footprint, but we also minimize the amount of plastic waste that ends up in landfills and oceans. Unlike many other fashion brands, we don’t individually wrap each piece of garment in plastic. Instead, we purchase our shirts in collective plastic bags, each containing up to 25 pieces. This way, we are able to limit the amount of plastic that is being produced, while still ensuring that our products arrive to you in pristine condition. We understand that every small action counts, and we are proud to do our part in reducing plastic waste and promoting a more sustainable future.
MAKE TO ORDER
At our company, we have adopted a made-to-order approach when it comes to printing on our clothing. This means that we only print on a shirt, hoodie, pants , etc. once an order has been made, eliminating the need for mass production and the wastage of resources that come with it. Unlike other fashion brands, we do not stockpile inventory of older collections, which often leads to unsold items taking up space and contributing to excess waste. By printing on demand, we are able to reduce our environmental impact and limit the amount of waste that is generated from excess inventory. We believe that this approach not only benefits the planet but also provides a more personalized and sustainable shopping experience for our customers. Thank you for supporting our mission to promote a more sustainable and responsible approach to fashion
PAPER WRAPING
At our company, we take great care to ensure that your clothing arrives to you in perfect condition. To do so, we use paper-based packaging materials to wrap and protect your clothing during transport. This allows us to keep our environmental impact low by avoiding the use of single-use plastic packaging. Our paper-based packaging materials are also recyclable, which means they can be reused and repurposed instead of ending up in landfills. By using sustainable packaging materials, we are able to maintain our commitment to reducing waste and promoting a more environmentally conscious approach to fashion. We believe that small actions like this can make a big difference in preserving our planet for future generations. Thank you for joining us on this journey towards a more sustainable future.
HOW CAN I CONTACT YOU?
We always aim to make your RHSM experience as seamless as possible but sometimes you may need a little help. Contacting us is fast and easy, simply;
Open the chat widget icon located in the bottom right of this page
Send us an email to [email protected]
Contact us via instagram
Please only start ONE CONVERSATION AT A TIME.
Don’t worry, our team will be in contact as quickly as we can. Contacting through multiple channels for the same query may delay response times for you and other customers.
For media and press enquiries please email [email protected] For general business enquiries please email purchasing@rhsm.shop
HOW DO I CONTACT RHSM BY EMAIL? Please send your email to purchasing@rhsm.shop Be sure to include as much information as possible such as:
Order number (#20014)
Email address
A description of your issue
Supporting images (if applicable)
This will allow us to answer any questions you have as quickly as possible. You can expect a reply within 24-48 hours, except during busy sale periods, which may take slightly longer.
For a faster response though, we’d encourage using our chat function icon at the bottom right hand corner of your screen.
WHY DOESN’T RHSM HAVE A PHONE NUMBER?
RHSM does not have a call centre and we’re not set up to handle high volumes of phone calls. The RHSM brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.
HOW DO I BECOME A RHSM ATHLETE?
We don’t really have set criteria when we choose our athletes, as all our athletes are so unique. Our Partnerships Team regularly scout talent based on their content and ensuring their values align with our own. The best advice we can offer is to keep focusing on your own path and identify what makes you unique and how that unique nature or ability can inspire others to become greater versions of themselves.